Refund policy

Return & Refund Policy

At HairBunee, your satisfaction is our priority. We stand behind every product we sell — and if something isn't right, we'll make it right.

30-Day Return & Refund Policy

Received the wrong, damaged, or defective item?

We're sorry to hear that. Email us at support@hairbunee.com within 30 days with your order number and a clear photo or video of the issue. Our team will review your case within 24 hours and send a replacement at no extra cost — no return required.

Not satisfied with your purchase?

We understand that sometimes a product may not meet your expectations, and that's okay. Contact us within 30 days with your order number and a photo or video showing your concern. Whether the item is unopened or lightly used, we'll review your case and guide you to the best solution.

Order not arrived or delayed?

If your order hasn't arrived or has been significantly delayed, reach out to us and we'll investigate right away to make sure you're taken care of.

Unclaimed packages

If a package is returned to us due to non-collection, reshipping costs will be the customer's responsibility. Please ensure your delivery address is correct at checkout.

Quality issue after 30 days?

Your trust means everything to us. If you experience a quality concern after 30 days, don't hesitate to contact us — we review every case individually and will always do our best to find a fair solution.

Contact Us

support@hairbunee.com
Available 24/7 — we aim to respond within 24 hours.