Shipping policy
Shipping Policy
At HairBunee, we work with trusted carriers to ensure your order arrives safely and on time.
Free Shipping
Free shipping is automatically applied at checkout when your order meets the minimum for your region:
- United Kingdom — orders over £40
- Europe — orders over €45
- United States — orders over $50
- Canada — orders over CAD 65
- Australia — orders over AUD 65
- Worldwide — orders over $50
Orders below the threshold are charged a flat rate: UK £3.99 · EU €4.99 · USA $5.99 · Canada CAD 6.99 · Australia AUD 7.99 · Worldwide $5.99
Processing Time
Orders are processed within 1–2 business days, excluding weekends and public holidays. During peak seasons, processing may take slightly longer — we appreciate your patience.
Estimated Delivery Times
- United Kingdom — 4 to 7 business days
- Europe — 4 to 8 business days
- United States — 4 to 8 business days
- Canada — 4 to 8 business days
- Australia — 4 to 8 business days
- Worldwide — 6 to 12 business days
Once your order ships, a tracking number will be sent to your email automatically so you can follow its journey every step of the way.
Please note that customs procedures or carrier delays may occasionally affect delivery timelines. These factors are outside our control, but our team is always here to help.
Lost Packages
In the rare event that your package is confirmed lost by the carrier, please contact us at support@hairbunee.com and we will arrange a replacement or full refund at no cost to you. We ask that you allow the full estimated delivery window to pass before reporting a lost package, as delays can occasionally occur during transit.
Change of Address
If you need to update your shipping address, please contact us as soon as possible. We'll do our best to make the change, though we cannot guarantee updates once your order has entered processing or been dispatched.
Contact Us
support@hairbunee.com
Available 24/7 — we aim to respond within 24 hours.