Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.
When subscribing using a promotional offer, you commit to a minimum subscription period of two months: which is the introductory offer period + one additional full month paid at the standard rate. The subscription cannot be cancelled during this mandatory period.
The purpose of this policy is to ensure a serious commitment to the service. Cancelling an order or subscription during the mandatory period immediately after the promotional price ends is considered a violation of these terms.
In the event of an immediate cancellation of the subscription within 12-48 hours of purchase (or before any shipping/fulfillment process), the transaction will not be simply considered void. Instead, we will send you an immediate invoice for the full original price of the product or service (before the discount), and this invoice must be paid in full before proceeding with any future shipping or activation for any order.
If you cancel during or immediately after the mandatory period and later wish to subscribe or purchase again, you must first contact customer service to obtain prior written approval. Approval is conditional upon confirming your intention to commit to the full service terms and payment and may not be granted automatically.
Management fully reserves the right to reject any new order or subscription from a customer who has previously violated this policy, without the need to provide additional reasons.
Subscriptions
When you purchase a subscription you'll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don't want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.
Pre-orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled. If the order has been fulfilled, then you can't cancel the order, but you can request a full or partial refund. See our returns policy for more details on returns and refunds.
Try before you buy
When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.
