Frequently Asked Questions
Everything about BUNEE — shipping, returns, subscriptions, and buying genuine products. Still have a question? Email support@hairbunee.com.
Shipping & Delivery
Do you ship internationally?
Yes — we ship worldwide from multiple fulfilment locations so your order reaches you as quickly as possible, wherever you are.
How much is shipping?
Shipping is free on your first order, and free on all orders over $50 worldwide. Orders below $50 have a small flat rate shown automatically at checkout — no code needed.
How long does delivery take?
Orders are processed within 1–2 business days. Delivery is typically 4–8 business days for most countries, including the US, Europe, and Canada. Remote regions may take longer. A tracking number is emailed once your order ships.
What if my package is lost or delayed?
Contact support@hairbunee.com and we'll arrange a replacement or full refund. Please allow the full delivery window to pass first, as customs can occasionally cause delays.
Returns & Guarantee
What is your return & refund policy?
Every product is backed by a 30-day money-back guarantee. Email support@hairbunee.com within 30 days with your order number and a photo or video. We review every case within 24 hours — no return shipping required.
Subscriptions
How does a subscription work?
Subscribe to save an extra 10% with repeat deliveries at the frequency you choose. Skip, pause, or cancel anytime from your account page.
Buying Genuine BUNEE
Where can I buy genuine BUNEE products?
BUNEE is sold exclusively at hairbunee.com. We do not sell or authorize resale on Alibaba, Amazon, eBay, or any marketplace. Listings using the BUNEE name elsewhere are not affiliated with us and may be counterfeit.
Product & Brand
Are your products vegan and cruelty-free?
Yes — plant-based, vegan, cruelty-free, and manufactured to ISO 22716 (GMP) standards.
How can I contact you?
Email support@hairbunee.com — available 24/7, we respond within 24 hours.