Return and refund policy

At HairBunee, your satisfaction and beautiful hair journey are our top priorities. We stand behind our products and want you to love your purchase. If you're not completely happy, we're here to make it right.

Returns & Exchanges

Timeframe: You have 30 calendar days from the date you receive your item to initiate a return or exchange request.

Return Shipping: We offer free return shipping for eligible items within the 30-day window.

Eligibility Conditions

To be eligible for a return and full refund, your item must be:

  • In its original, unopened packaging, OR

  • Gently tested for suitability only (e.g., a small amount to test the product). The item must be largely full, in its original packaging, and in perfectly resalable condition – meaning it looks essentially new. We cannot accept returns for products that show significant use or are no longer in a condition to be resold.
    (Final eligibility for opened items is determined upon inspection at our warehouse).


How to Initiate a Return or Exchange

  1. Contact Us: Email us at support@hairbunee.com.
  2. Provide Info: Include your order number and reason for return.
  3. Receive Instructions: Our customer service team will send you a return authorization and the free return shipping label within 24-48 business hours.

Seamless Exchanges

Need a different color, variant, or product?

  • Request an exchange via email as above.
  • Once your return is approved and initiated, we will issue you a special one-time use discount code for the value of your returned item. You can use it to order the correct item immediately. We'll even cover $5 of your new order's shipping costs to make the exchange smoother for you.

For Damaged, Defective, or Incorrect Items

  • Wrong or Faulty Item Received: Contact us immediately at support@hairbunee.com with your order number and clear photos/video. Once verified, we will ship the correct replacement to you free of charge and with priority shipping.
  • Issues Reported After 30 Days: For genuine manufacturing defects reported after the return window, please contact us. We will work with you on a suitable solution, which may include a product replacement or store credit.

Refund Process

Once we receive and inspect your return, we will notify you of the approval status within 5 business days.
If approved, your refund will be processed to your original payment method within 10 business days. Please allow your bank or card issuer additional time to post the refund to your account.

Order Changes, Cancellations & Unclaimed Packages

  • Order Cancellations: We process orders rapidly. To cancel, you must contact us within 12 hours of purchase or before your order status changes to "Shipped," whichever comes first.
  • Unclaimed/Refused Packages: If a package is refused or unclaimed (e.g., due to customs fees), a handling fee of $5 will be deducted from your refund to cover return shipping and processing. Please note: Customers are responsible for any local customs duties, taxes, or fees in their country.

Important Note for International Customers

We are committed to serving you globally. Please note that international returns may face delays due to customs clearance, which is beyond our control. We appreciate your patience and will process your return the moment it arrives at our facility.

Contact Us

Questions about our policy or your order? We're happy to help!
Email: support@hairbunee.com